An unique interview with Vikas Nagar, Resort Supervisor, Pilibhit Home, Haridwar-IHCL SeleQtions
On this insightful interview, we communicate with Vikas Nagar, the Resort Supervisor of Pilibhit Home, Haridwar-IHCL SeleQtions.
With a dedication to distinctive hospitality and a deep understanding of the native tradition, Vikas shares his experiences and imaginative and prescient for creating memorable visitor experiences at this distinctive property nestled within the non secular coronary heart of Haridwar.
Are you able to share your journey within the hospitality trade and what led you to change into the Resort Supervisor at Pilibhit Home?
Vikas Nagar: In 2008, I joined Ambassador-IHCL SeleQtions in the identical metropolis, the place I grew from a Captain to a Restaurant Supervisor and finally to the Meals & Beverage Supervisor at Taj Ganges, Varanasi.
After efficiently main the Meals & Beverage staff, I used to be promoted to Operations Supervisor of the resort. Earlier than becoming a member of Pilibhit Home-IHCL SeleQtions, I labored on the Taj Ganges and Taj Nadesar Palace, Varanasi.
With my robust work ethic, values, management, folks centric method, arduous work, and dedication, I climbed the ranks to change into the Resort Supervisor at Pilibhit Home-IHCL SeleQtions in Haridwar.
Alongside the best way, I used to be lucky to work with nice staff members, be taught from among the most outstanding leaders within the trade, which gave me beneficial insights and classes that helped me obtain my targets and attain new heights.
I’ve realized that teamwork and assist are important in overcoming challenges within the resort trade. Collectively, we are able to obtain nice issues.
What makes Pilibhit Home distinctive in comparison with different accommodations in Haridwar?
Vikas Nagar: Pilibhit Home, a century previous aristocratic mansion by the Ganges has been meticulously restored, making this a soul-stirring resort vacation spot.
It’s guided by the normal Indian precept of Puruṣārtha – पुरुषार्थ, the 35 artfully restored rooms and sleek suites are wrapped round a serene courtyard, with balconies providing panoramic views of the Ganges and the Shivalik mountains making it an expertise like no different.
At Pilibhit Home, our emphasis is on curating distinct experiences for the friends for a soul-stirring go to to this non secular metropolis.
Now we have included an unique Ganga Aarti on the resort’s personal ghat, yoga and meditation periods on the Ganges Deck, Ayurvedic wellness experiences at Jiva Spa, and guided family tree periods.
Additional, we even have personalised experiences resembling non secular excursions, Haridwar meals walks, ashram and temple visits, and others to showcase the cultural side of town in all its glory.
How do you make sure that the friends at Pilibhit Home have a memorable expertise throughout their keep?
Vikas Nagar: At Pilibhit Home, Haridwar – IHCL SeleQtions, our method to creating memorable visitor experiences is rooted in thoughtfully curated and personalised choices that transcend conventional stays.
We provide bespoke eating experiences, wellness therapies rooted in Indian traditions, and immersive non secular and cultural journeys.
Be it their enjoyable weekend getaway or a private or household milestone celebration, experiences are tailor-made to their preferences and luxury.
How do you incorporate native tradition and traditions into the visitor expertise at Pilibhit Home?
Vikas Nagar: Native tradition is woven into each side, be it the Eating Room serving vegetarian and sattvik delicacies that features conventional recipes from the ancestral household’s house kitchen, or our restaurant.
The Terrace serving Pan-Asian and Mediterranean delicacies delicacies made utilizing the best native substances, ethically sourced from Uttarakhand’s lush valleys.
Now we have additionally employed native cooks who usher in their very own aptitude and methods. Additional, the friends can partake in Navagraha Puja by the resort’s priest.
It’s a sacred ritual devoted to the 9 celestial influences of our lives. This puja brings peace, stability, and safety to individuals and their households. The friends can get pleasure from soulful Ganga Aarti on our personal ghat for an immersive expertise.
Are you able to share a memorable visitor expertise that had a major impression on you?
Vikas Nagar: We not too long ago hosted a stunning couple celebrating their twenty fifth anniversary at Pilibhit Home, Haridwar.
They didn’t ask for something extravagant—simply peace, privateness, and time collectively. Our staff curated a quiet candlelit dinner by the Ganga, with easy flowers, comfortable lighting, and a home-style meal made with love. No loud celebrations, no large setup—simply intimate, considerate luxurious.
Earlier than trying out, the husband mentioned to me, “Vikas ji, this was past what we imagined… It felt private, heat, and peaceable. Thanks for giving us this reminiscence.
That’s what Pilibhit Home stands for—personal luxurious with coronary heart and generally, the only moments go away the deepest impression.
How do you method advertising and marketing and selling Pilibhit Home to draw each home and worldwide vacationers?
Vikas Nagar: To draw home and worldwide travellers, Pilibhit Home leverage its heritage appeal, non secular location, and curated experiences additionally spotlight its aristocratic noble home standing and placement on the Ganges for non secular and wellness tourism. Emphasize IHCL SeleQtions branding to construct belief and luxurious enchantment.
How do you handle the seasonal fluctuations in tourism that have an effect on Haridwar?
Vikas Nagar: With versatile pricing & curated packages like Soulful Abodes, Monsoon Magic, Stronger Collectively, Suite Surprises and so on.
Are you able to talk about any partnerships or collaborations which have benefited Pilibhit Home?
Vikas Nagar: Our partnership with our Communications companies has been instrumental in curating and strengthening the model identification of Pilibhit Home throughout print, on-line and social media platforms.
Their strategic assist has helped us successfully talk our distinctive positioning as a heritage luxurious vacation spot rooted in spirituality and tradition by way of fastidiously crafted campaigns, media outreach, influencer collaborations, and focused storytelling.
What recommendation would you give to somebody aspiring to construct a profession in resort administration?
Vikas Nagar: Hospitality is a dynamic and ever-evolving trade, so we should keep forward of the tendencies, anticipate visitor wants, constantly innovate whereas constructing a robust staff, and foster a optimistic work tradition.
You will need to adapt to the corporate’s values, embrace a studying mindset, construct robust rapport, try for excellence, be adaptable, search suggestions, and bear in mind your objective of constructing a profitable profession in hospitality.
As our dialog with Vikas Nagar involves an in depth, his ardour for hospitality and dedication to visitor satisfaction shine by way of.
His progressive method and dedication to preserving native traditions make Pilibhit Home a standout vacation spot, making certain that each customer leaves with cherished reminiscences of their keep in Haridwar.
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