An Interview with Dr. Ashvini Jakhar, Founding father of Prozo

An interview with Dr Ashvini Jakhar, Founder and CEO of Prozo, India’s Quickest Rising Full-Stake Supplychain, Warehousing and Freight Networking Firm

Within the fast-evolving world of logistics and provide chain administration, Dr. Ashvini Jakhar stands out as a trailblazer.

Because the Founder and CEO of Prozo, he has revolutionized the best way companies strategy e-commerce logistics.

On this interview, we discover Dr. Jakhar’s journey, his modern imaginative and prescient for Prozo, and the challenges he has overcome to ascertain a number one participant within the trade.

What motivated you to ascertain Prozo, and what was your imaginative and prescient on the outset?

Dr Ashvini Jakhar: My journey started within the Indian Navy, the place I served as a physician. That chapter of my life instilled in me a robust sense of self-discipline, resilience, and a dedication to service.

I had the privilege of contributing to vital missions like establishing a 20-bed hospital within the Andaman & Nicobar Islands publish the 2004 tsunami, and being a part of the emergency medical response staff through the 26/11 Mumbai assaults.

Following my transition into civilian life, I pursued an MBA on the Indian Faculty of Enterprise (ISB), which opened the doorways to McKinsey & Firm.

My time at McKinsey gave me deep insights into the challenges and ambitions of main Indian companies and planted the seed of entrepreneurship.

Prozo began as a vertical e-commerce platform initially targeted on one class. As we built-in backwards into warehousing and freight, we pivoted and later entered into warehousing and freight as a standalone vertical.

A key motive for this pivot was the hole recognized within the logistics trade: the shortage of a seamless integration of know-how and repair excellence.

This perception led us to establish the fitting product-market match, and we made a strategic pivot to construct a completely tech-enabled, end-to-end built-in provide chain enterprise.

Prozo goals to offer companies with agile, scalable, and SLA-driven provide chain options. Our imaginative and prescient from the outset has been clear: to democratize entry to enterprise-grade, future-ready provide chains to companies of all sizes.

How does Prozo differentiate itself from different logistics and provide chain firms?

Dr Ashvini Jakhar: Prozo’s core differentiation lies in its imaginative and prescient to democratize entry to enterprise-grade, built-in, and SLA-driven provide chains on a versatile foundation or as per necessities by our shoppers.

This imaginative and prescient has guided us to construct one in all India’s most agile and technologically superior provide chain platforms, serving each B2B and B2C necessities throughout startups and huge enterprises alike.

From a numbers standpoint, we at present have 42 multi-client, devoted and managed achievement facilities pan India, spanning roughly 2.2 million sq. ft. Our logistics aggregator community can service all freight legs and covers 24000+ pincodes.

We provide full-stack options throughout warehousing (achievement), freight, and know-how—guaranteeing 100% real-time visibility and operational management via a single built-in platform.

Not like conventional gamers, Prozo’s mannequin permits companies to scale with out heavy upfront funding, very similar to how AWS remodeled IT infrastructure for enterprises.

Our unified strategy stands out in an trade the place manufacturers sometimes juggle 15–20 completely different warehousing and freight companions, usually with out efficiency visibility.

By means of our tech-enabled Command Centre and predictive analytics instruments, manufacturers can monitor SLAs, establish bottlenecks, and resolve points proactively—one thing that’s more and more vital in at the moment’s multi-channel provide chain setting.

Prozo has emerged as a market chief in classes like magnificence and private care, style and equipment, and footwear, whereas actively fixing provide chain challenges in 10+ different verticals together with electronics, FMCG, healthcare, and industrials. This sector-agnostic, SLA-first, and tech-driven strategy is what really units us aside.

How does Prozo leverage know-how to reinforce its logistics and provide chain options?

Dr Ashvini Jakhar: Know-how is on the coronary heart of every part we do at Prozo. We’re actively constructing predictive analytics capabilities and embedding AI throughout our tech stack to reinforce decision-making, enhance SLA adherence, and drive operational agility.

Our proprietary programs—together with ProWMS (our warehouse administration system), ProShip (our freight administration platform), and a centralized Management Tower and Command Centre—are designed to ship precision, pace, and full-stack visibility.

ProWMS helps wi-fi, scan-based operations, real-time stock monitoring, shelf-life administration, role-based entry, and integrations with CCTV programs.

It additionally works seamlessly with third-party platforms like Unicommerce. ProShip streamlines freight execution with prompt delivery label technology, dwell monitoring, WhatsApp-based bookings, and automatic invoicing—backed by management tower alerts for exceptions like supply delays or routing points.

Our Management Tower and Command Centre act because the operational mind, offering real-time visibility and proactive alerts throughout the warehousing and logistics community.

A standout characteristic is our One-Click on CCTV Feed Slicing software, which allows fast entry to packaging and return footage—serving to groups reply rapidly and precisely to escalations.

We’re additionally constructing the way forward for determination assist with ProPilot, our in-house AI assistant. ProPilot helps inner groups and shoppers with a variety of day-to-day queries—from checking model efficiency by warehouse or geography, to reviewing SLA breach tendencies, SOPs, cycle rely processes, delivery efficiency, NDR name logs, and even AWB-level forensics.

It brings prompt, data-backed insights into everybody’s arms—with out ready for reviews or chasing down dashboards.

And past simply our platforms, we’re fostering an AI-first tradition inside the group. Our groups are empowered to make use of instruments like ChatGPT for productiveness, and we’re actively constructing customized GPTs tailor-made to Prozo’s inner workflows—from operations to buyer success.

At Prozo, tech isn’t just an enabler—it’s a strategic differentiator. We clear up for scale, precision, and pace by placing AI and automation on the core of our ecosystem.

What tendencies do you see shaping the way forward for logistics and provide chain administration?

Dr Ashvini Jakhar: The way forward for provide chain administration is being formed by three highly effective forces: digital transformation, sustainability, and geopolitical shifts—every reinforcing the necessity for extra agile, resilient, and clever provide chains.

On the know-how entrance, warehouses are evolving into clever, real-time achievement facilities.

Cloud-based WMS platforms, AI-driven forecasting, robotics, and predictive analytics are enabling companies to enhance SLA adherence, scale back turnaround instances, and dynamically reply to demand fluctuations.

At Prozo, our tech-first infrastructure permits manufacturers to handle stock throughout B2B, D2C, and omnichannel channels seamlessly, with excessive achievement accuracy and end-to-end visibility.

Equally necessary is the shift towards sustainable provide chains. With the logistics sector contributing practically 8% of world CO₂ emissions, there’s rising strain on the trade to scale back environmental impression with out compromising service pace or price.

At Prozo, we’re addressing this via initiatives like paperless warehousing, route optimization, shared infrastructure, and adoption of inexperienced mobility options—whereas additionally encouraging collaboration throughout stakeholders to drive systemic change.

One other key pattern we’re carefully watching is the geopolitical realignment of world commerce routes.

With rising uncertainty resulting from commerce wars, disruptions in key maritime corridors, and the push towards de-risking provide chains, companies are actually prioritizing regional achievement hubs, nearshoring, and provide diversification.

India is rising as a significant strategic hub on this new panorama. At Prozo, we see this as a possibility to assist manufacturers construct resilient, distributed, and tech-enabled provide chain networks which might be prepared for regardless of the future holds.

In the end, the logistics of tomorrow will probably be data-rich, environmentally aware, and geopolitically conscious—and gamers who embrace this shift early will paved the way.

Are there any upcoming tasks or initiatives that you’re significantly enthusiastic about?

Dr Ashvini Jakhar: Prozo is all set for its subsequent stage of development—and our increasing footprint, service diversification, and ongoing tech investments are proof of that momentum.

We’ve been opening new achievement facilities virtually each month to assist rising demand throughout classes and areas.

Within the Hyderabad area alone, we’ve entered into three new tasks: a 17,000 sq. ft. multi-client warehouse and a 65,000 sq. ft. client-dedicated facility.

Moreover, we’ve marked a significant milestone by coming into the grocery achievement area, managing a 2,00,000 sq. ft. warehouse in Shamshabad for a number one Indian enterprise—demonstrating {our capability} to deal with high-throughput, time-sensitive provide chains.

In North India, we’ve not too long ago operationalized a forty five,000 sq. ft. multi-client achievement middle in Gurgaon, and we’ve finalized an extra 50,000 sq. ft. of area in Bhiwandi, Maharashtra.

These strategic expansions are a part of our dedication to strengthening our shoppers’ provide chain networks, guaranteeing agility, and sustaining operational excellence at scale.

What recommendation would you give to aspiring entrepreneurs within the logistics and provide chain sector?

Dr Ashvini Jakhar: The Indian provide chain and logistics sector presents huge alternatives for development and disruption, however success right here isn’t unintentional—it requires the interaction of resilience, agile decision-making, adaptability, and, in fact, technology-first considering.

My recommendation to aspiring entrepreneurs can be to begin by deeply understanding the ache factors within the ecosystem and give attention to fixing them with scalable, tech-enabled options. Don’t attempt to boil the ocean—construct for real-world use instances, however construct with the long run in thoughts.

It’s additionally necessary to design provide chain choices which might be versatile and client-centric, able to serving companies of all sizes—from high-growth D2C manufacturers to massive enterprises.

And by no means lose sight of the end-customer expertise; in logistics, your consumer’s popularity usually rests in your means to ship flawlessly.

Lastly, put money into constructing or partnering for a strategically distributed achievement community that minimizes danger and helps scale.

The sector is fast-evolving, and those that keep curious, adaptive, and operationally glorious may have a transparent edge.

Dr. Ashvini Jakhar’s insights reveal a dedication to innovation and excellence at Prozo. His journey underscores the significance of adaptability within the logistics sector, inspiring future entrepreneurs to embrace challenges as alternatives.

As Prozo continues to develop, Dr. Jakhar’s management will undoubtedly form the way forward for provide chain options, making a long-lasting impression on the trade.

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