“Expertise should increase, not substitute, the human essence of hospitality: empathy, intuition, and repair ethic. At IIHM, the educational infrastructure is being upgraded with AI pushed studying, simulations, and actual time insights.
Digital transformation is enabling us to scale, customise, and sensitize college students for international markets”. Dr. Suborno Bose, the visionary founding father of the Worldwide Institute of Resort Administration (IIHM), mentioned this and extra in a candid dialog concerning the hospitality business, his journey, and extra, with SugerMint.
SugerMint: Dr. Bose, can you’re taking us via your journey that led to the founding and imaginative and prescient behind IIHM?
Dr. Suborno Bose: I based IIHM in 1994 in Kolkata with a conviction: India deserves a hospitality training establishment that not solely trains college students in one of the best international practices, but in addition retains the heat, tradition, and human contact that outline Indian service.
Over time, IIHM has grown in scope and repute—not solely via its campuses, curriculum, and business partnerships—but in addition by way of recognitions that reinforce its mission.
For instance, IIHM has gained The Financial Occasions Greatest Hospitality Schooling Model a number of years in a row (together with 8 years in 2025) for persistently elevating the bar in hospitality training.
SugerMint: What qualities do you imagine have been most vital in your management and in constructing IIHM’s international repute?
Dr. Suborno Bose: The values which have steered IIHM embrace:
- Imaginative and prescient with resilience: with the ability to see the place hospitality training must go (digital, AI, international publicity), even when the infrastructure or acceptance was not but widespread.
- Dedication to innovation, not for its personal sake however so training, coaching, and college students’ future employability stay forward of curve.
- Folks centred management, at all times. Recognitions such because the Lifetime Achievement in Hospitality & Schooling By way of Expertise (offered by Union Tourism Minister Gajendra Singh Shekhawat) reaffirm that we’re succeeding not solely in scale however in function.
- Credibility & belief: having friends & luminaries endorse the work. Cooks like Sanjeev Kapoor have mentioned that specialised instruments and targeted establishments like IIHM outline future hospitality training. Ranveer Brar, on a number of events, has spoken about how IIHM’s ideology meshes with expertise, innovation, and creating holistic leaders.
SugerMint: IIHM has grown right into a globally acknowledged establishment. What has been your technique to align its curriculum with worldwide requirements in hospitality?
Dr. Suborno Bose: Our alignment technique rests on a number of pillars:
- Twin diploma collaborations (for instance with College of West London), guaranteeing that college students obtain not simply Indian credentials however ones recognised globally.
- Common benchmarking towards international finest practices, together with introducing AI instruments, up to date digital studying modules, business customary SOPs.
- Business tie ups for internships, publicity, trade.
- Recognition and consistency: profitable awards just like the ET Greatest Hospitality Schooling Model for a lot of consecutive years isn’t just about publicity—it confirms that curriculum, supply, school high quality are being held to excessive requirements.
SugerMint: What position do you see expertise, notably AI and digital transformation, enjoying within the evolution of hospitality training at IIHM?
Dr. Suborno Bose: Expertise is central. Some latest milestones:
- I used to be honoured with the Lifetime Achievement in Hospitality & Schooling By way of Expertise by the Union Tourism Minister, recognizing IIHM’s integration of AI, tech instruments, and digital innovation in studying.
- We’ve launched NamAIste IIHM HospitalityGPT, an AI powered data engine tailor-made for the hospitality business—not generic chatbots however fashions educated for actual world service, operations, development forecasting, sustainable practices.
- The tutorial infrastructure is being upgraded with AI pushed studying, simulations, and actual time insights. Digital transformation is enabling us to scale, customise, and sensitize college students for international markets.
SugerMint: Do you see digital actuality, simulation labs, or AI pushed personalization influencing the way forward for hospitality coaching?
Dr. Suborno Bose: Undoubtedly. The mix of immersive expertise and personalization is how training will evolve:
- VR/AR and simulation labs assist college students follow in managed however sensible eventualities (mock lodge rooms, kitchens, and many others.).
- AI pushed personalization (adaptive assessments, suggestions, studying paths) will assist each pupil study at their tempo, construct strengths and enhance weaknesses.
- The expertise should increase—not substitute—the human essence of hospitality: empathy, intuition, service ethic. Awards just like the ET Greatest Model and the federal government recognition underscore that IIHM’s efforts in tech are being balanced with human values.
SugerMint: IIHM graduates are working worldwide. What makes them stand out within the extremely aggressive international hospitality market?
Dr. Suborno Bose: What offers IIHM graduates an edge:
- They arrive with sturdy tutorial credentials and international publicity (twin levels, trade packages, publicity to worldwide school and operations).
- They’re nicely educated in each service craft and tech instruments: being comfy in AI, SOPs, operations analytics, sustainability practices.
- The recognitions and awards (like ET Greatest Hospitality Schooling Model) mirror constant high quality, which makes recruiters belief IIHM levels.
- Testimonials from business stalwarts (cooks Sanjeev Kapoor & Ranveer Brar, and many others.) additionally assist: they see IIHM graduates as nicely rounded, prepared for management, entrepreneurship and innovation.
SugerMint: IIHM has been deeply concerned in international meals safety initiatives such because the Younger Chef Olympiad. How do you see IIHM contributing to international causes past training?
Dr. Suborno Bose: IIHM believes in being a accountable international citizen. Key contributions:
- Younger Chef Olympiad (YCO) acts not simply as competitors however cultural trade, sustainability, meals waste consciousness and many others.
- Meals Soldier is a pupil led motion addressing starvation, neighborhood feeding, waste discount aligned with UN SDGs.
- The International Information Sharing Declaration involving over 50 nations displays our strategy that training should additionally foster sustainability, equity and shared studying.
- Awards such because the Lifetime Achievement award by the federal government acknowledge these dimensions of labor, past simply lecturers.
SugerMint: What message would you prefer to share with younger college students who aspire to construct careers in hospitality administration and entrepreneurship?
Dr. Suborno Bose: Right here’s what I at all times inform college students:
- Dream massive, however construct abilities. Hospitality calls for each coronary heart and head: sensitivity, service, hospitality craft + competence, expertise, adaptability.
- Be open to studying: each award, recognition, quote from business icons reveals that efforts matter—perseverance, steady enchancment, humility rely.
- Use expertise properly: AI, GPT sort instruments, simulations—they’re amplifiers, not replacements. Allow them to increase what’s human in hospitality.
Lastly, serve with function. The world wants hospitality that’s sustainable, inclusive, human centred. For those who carry that in your work, recognition will comply with—however extra importantly, satisfaction.
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