The web site of the IRCTC (Indian Railway Catering and Tourism Company) was down on Saturday morning whereas travellers have been making an attempt to guide tickets for the upcoming Chhat puja.
Various social media customers have shared their grievances on-line. Whereas the IRCTC didn’t subject an official assertion concerning the identical, they did ask individuals who posted their grievances to contact them by means of their e-query electronic mail id.
When one consumer wrote “@RailMinIndia @IRCTCofficial Irctc web site is down whereas ticket reserving Sir.Plz do needful,” IRCTC stated, “Kindly increase your concern/criticism on https://equery.irctc.co.in/irctc_equery/ utilizing registered cell no /mail id.”
At 9:55 am on Saturday morning, Downdetector reported 103 circumstances of IRCTC web site outage, which went all the way down to 14 at 1:55 pm.
Downdetector confirmed round 51% outage within the IRCTC app whereas 46% studies have been in regards to the web site.
When one consumer identified the problem at 3:11 am on Saturday, the IRCTC had replied that the app and web site have been working positive.
It informed the consumer, “Sir, https://irctc.co.in/nget/train-search and Railconnect app is working positive. Kindly clear looking historical past and cache and check out once more. If subject nonetheless persist than increase subject on https://equery.irctc.co.in/irctc_equery/login utilizing registered cell no/mail id together with error display screen shot/quick video.”
When Mint tried to guide a ticket utilizing the IRCTC Rail Join Android app at 2:25 pm on Saturday, it labored with no points.
Tatkal ticket reserving an issue for customers
Various customers have additionally been reporting points with reserving tatkal tickets utilizing the IRCTC app or web site.
One consumer posted on X, “For six steady days, the identical subject “Unable to course of request” seems whereas reserving Tatkal tickets. Nonetheless no resolution from @IRCTCofficial or railway authorities. How lengthy will passengers maintain going through this drawback? Please repair it urgently. #TatkalBooking #IRCTC.”
One other consumer stated, “As a software program engineer, I really feel IRCTC Tatkal reserving isn’t simply web site sluggish subject – it’s an structure drawback. Excessive load + no digital queue + weak scalability = consumer frustration. Microservices, caching, load balancing & truthful queueing can repair 80% of this chaos.”
If one fails to guide tickets utilizing the IRCTC web site and app, one can go to the closest Railway PRS counter for a similar.
