India, 28th Could’25: Kapture CX, a number one Agentic AI powered buyer expertise platform, is happy to announce a strategic partnership with PwC India on next-gen agentic automation options.
This collaboration will deal with delivering scalable, agentic options that may streamline operations with a collection of industry-specific choices throughout numerous sectors, with a particular deal with Retail and Shopper and Banking, Monetary Providers and Insurance coverage (BFSI).
PwC India, with its deep area experience and implementation expertise might be becoming a member of forces with Kapture CX to leverage their platform to construct clever options throughout contact middle, worker expertise and voice brokers.
Kapture CX’s proprietary LLMs and verticalized strategy to AI, along with PwC India’s intensive expertise in implementing environment friendly agentic automation options enhances the worth proposition of this collaboration, permitting the companions to offer tailor-made options to purchasers.
Sharing his views on the collaboration, Manpreet Singh Ahuja, Chief Shopper and Alliance Officer acknowledged, “Agentic automation is remodeling how enterprises function—shifting from job execution to clever orchestration.
At PwC India, we’re serving to purchasers lead this shift by harnessing this via purposeful collaborations. Our partnership with Kapture CX brings next-generation automation to the entrance traces of buyer expertise to drive sensible effectivity and construct agile, future-ready enterprises.”
Talking on the partnership, Sumit Srivastav – Companion and Chief, Agentic Automation, PwC India added, “With PwC India’s agentic automation options, we’re paving the way in which for a better and extra agile future for our purchasers.
We’re on the forefront of serving to organisations reimagine the art-of-possible, enabling them to show modern-day expertise disruption right into a aggressive benefit.”
“Partnering with PwC India marks a big milestone for Kapture CX,” stated Sheshgiri Kamath, Co-founder and CEO at Kapture CX. “Our AI brokers are designed not simply to reply — however to behave, automate workflows, and improve enterprise processes throughout industries.
Along with PwC India, we’re set to redefine how organizations harness Agentic AI for scalable, environment friendly, and cost-effective automation.”
“This collaboration is a strategic catalyst—amplifying the potential of agentic AI to drive agentic automation at scale. By uniting Kapture’s superior capabilities with PwC India’s enterprise depth, we’re delivering transformative, future-ready options.
It’s been a privilege working alongside PwC India’s distinctive crew, and we’re energized by the daring improvements we’ll form collectively,” added Nibha Kothari, VP – Partnerships and Alliances at Kapture CX.
About Kapture CX:
Kapture CX is an enterprise-grade AI-first omnichannel Buyer Expertise administration platform with a deep deal with buyer help and automation. Kapture has been acknowledged as a pacesetter in Helpdesk on G2, holds a 4.8/5 score with a 95% advice rating on Gartner Peer Insights, and has been acknowledged by ISG as a Purchaser’s Information chief.
With experience throughout 5 key {industry} verticals: Retail, BFSI, Journey, Vitality, and Shopper Durables, Kapture in the present day helps over 1,000 companies in 16 nations create distinctive buyer experiences.
Disclaimer:- This story has not been edited by SugerMint employees and supplied by the company. SugerMint is not going to be accountable in any approach for the content material of this story.
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