The Position of Expertise in Hospitality: Vaibhav Jain’s Perspective

An interview with Vaibhav Jain, Regional Common Supervisor Vacation Inn Specific (an IHG Lodge) SWA

On this interview, we communicate with Vaibhav Jain, the Regional Common Supervisor of Vacation Inn Specific (an IHG Lodge) for South West Asia.

With a wealth of expertise within the hospitality business, Vaibhav shares his insights on management, buyer expertise, and the evolving panorama of journey. His dedication to excellence and innovation has positioned Vacation Inn Specific as a frontrunner out there.

What units Vacation Inn Specific aside from different resort chains?

Vaibhav Jain: The midscale enterprise travellers market in India is experiencing important development, pushed by the nation’s increasing center class, growing home journey, and speedy infrastructure improvement.

This phase is rising quickly, with many worldwide resort chains increasing their presence within the nation. Vacation Inn Specific is a front-runner on this phase. The expansion is fuelled by components equivalent to financial improvement, a rising center class, and elevated enterprise journey inside the nation.

Moreover, our lodges are strategically situated close to enterprise hubs, airports, and metro stations to cater to enterprise travellers’ wants. This mix of things makes the midscale enterprise travellers’ resort market in India a promising and opportune sector for development and enlargement.

We’re identified for our give attention to offering value-conscious & purpose-driven travellers with a simple, environment friendly, and comfy keep.

We pleasure ourselves on offering a constant keep expertise throughout all Vacation Inn Specific areas countrywide accompanied with an emphasis on simplicity and comfort with streamlined companies.

At Vacation Inn Specific, we provide worth for cash with complimentary Specific Begin Breakfast™, a high-quality sleep expertise via the Specific Recharge programme Wi-Fi, 24/7 Health club and self-service laundromats for all of the in-house company.

Since most of our company are enterprise travellers we additionally prolong the companies of enterprise centres & assembly areas. Vacation Inn Specific has been designed in a really modern & sensible design catering to focus-driven enterprise travellers. 

With over 3,200 areas worldwide, the model continues to increase quickly. In India, it has established a powerful presence in key enterprise and journey hubs, catering to the growing demand for high-quality midscale lodging.

May you inform us extra concerning the Specific Recharge programme and its impression on company’ expertise?

Vaibhav Jain: Analysis exhibits that poor sleep can negatively impression focus, temper, and power ranges, making it significantly necessary for enterprise travellers and people with demanding schedules.

The Specific Recharge program at Vacation Inn Specific is designed to reinforce the visitor expertise by specializing in offering a fantastic night time’s sleep.

This program consists of options equivalent to high-quality bedding, blackout shades, and a alternative of pillows to make sure most consolation.

Moreover, this system emphasizes the significance of a very good night time’s relaxation by providing quiet zones and making certain minimal disturbances throughout sleep hours.

To boost sleep high quality, our rooms are thoughtfully designed with premium bedding, providing a alternative of agency and comfortable pillows to cater to particular person preferences.

Blackout blinds successfully block out exterior gentle, whereas noise-reducing options assist create a peaceable surroundings, making certain an uninterrupted night time’s relaxation.

The ergonomically designed mattresses additional improve consolation and help, serving to company get up feeling recharged. Past bodily consolation, choose areas incorporate air purification programs to enhance air high quality, and room temperatures are fastidiously maintained for optimum sleep situations.

These options collectively be sure that each visitor, whether or not travelling for enterprise or leisure, wakes up feeling refreshed, energised, and able to tackle the day.

The impression on company’ expertise is important, because it helps travellers really feel extra refreshed and prepared for his or her day.

By prioritizing sleep high quality, Vacation Inn Specific goals to supply a cushty and restful keep, which is very necessary for enterprise travellers who should be at their greatest for conferences and work commitments.

Total, the Specific Recharge program contributes to the model’s fame for offering a dependable and comfy keep, making it a preferred alternative for each enterprise and leisure travellers. 

How has the “nice night time’s sleep” promise influenced the design and facilities provided?

Vaibhav Jain: A world research by IHG discovered that 80% of travellers battle to sleep when away from dwelling, making high quality relaxation a high precedence. This perception has guided the model’s method, resulting in the introduction of sleep-enhancing options throughout its properties.

The “nice night time’s sleep” promise at Vacation Inn Specific has considerably influenced the design and facilities provided to company.

This promise is mirrored in a number of key facets, equivalent to high-quality bedding, together with plush duvets and a alternative of agency and comfortable pillows to cater to particular person preferences.

Moreover, rooms are geared up with blackout shades to create a darkish, sleep-friendly surroundings, and sure areas of the resort are designated as quiet zones to attenuate noise and disturbances throughout sleep hours.

Enhanced soundproofing in rooms helps to cut back exterior noise, making certain a peaceable night time’s sleep, whereas the general room design focuses on consolation and rest with ergonomic furnishings and calming color schemes.

These options collectively contribute to a greater sleep expertise for company, making Vacation Inn Specific a most well-liked alternative for travellers in search of a restful keep.

To additional improve visitor consolation, rooms are geared up with a number of USB charging factors, energy showers, and soundproofing measures, making certain a hassle-free expertise.

Whether or not company are on a enterprise journey or a brief metropolis break, these considerate touches assist them chill out, recharge, and get up feeling refreshed. 

How does Vacation Inn Specific guarantee comfort and accessibility for each enterprise and leisure stays?

Vaibhav Jain: Making certain a mix of strategic location, considerate facilities, and streamlined companies has been our mantra at Vacation Inn Specific. With over 3,200 properties worldwide, our lodges are located close to enterprise hubs, airports, and metro stations, making them simply accessible for travellers.

By combining prime areas with sensible companies, Vacation Inn Specific ensures a hassle-free and comfy keep, making it a great alternative for each enterprise and short-stay solo leisure travellers on the lookout for effectivity and luxury.

To additional enhance the visitor expertise, the model affords versatile check-in and check-out choices (topic to availability), complimentary high-speed Wi-Fi, and grab-and-go breakfast decisions, catering to the wants of these with busy schedules.

Total, Vacation Inn Specific focuses on offering a hassle-free and comfy keep for every type of travellers. 

What function does customer support play within the model, and the way are workers educated to ship real and environment friendly service?

Vaibhav Jain: In 2023, IHG reported a visitor satisfaction price of 80.3%, highlighting the model’s dedication to delivering distinctive hospitality. Customer support is the cornerstone of the Vacation Inn Specific model, enjoying a vital function in making certain visitor satisfaction and loyalty.

Delivering real and environment friendly service to create a optimistic and memorable expertise for company is on the coronary heart of the workforce right here.

Employees at Vacation Inn Specific are educated via complete applications that target hospitality fundamentals, efficient communication, and adaptableness.

The IHG Academy’s Expertise Builder program affords in depth studying alternatives for employees, overlaying subjects equivalent to managing buyer expectations, offering passionate service, and creating optimistic experiences.

This coaching helps workers develop the talents wanted to ship distinctive service and deal with numerous visitor wants with confidence and professionalism.

By investing in workers coaching and improvement, Vacation Inn Specific ensures that its staff are well-equipped to ship high-quality service, enhancing the general visitor expertise and strengthening the model’s fame for reliability and luxury.

This dedication to service excellence is mirrored within the optimistic suggestions and loyalty from company who admire the attentive and real care they obtain throughout their keep. 

Are you able to share any thrilling developments or upcoming tasks?

Vaibhav Jain: Vacation Inn Specific has some thrilling developments and upcoming tasks & continues to increase throughout key Indian markets.

With a sturdy pipeline of lodges, together with new openings in enterprise hubs and metro cities like Kolkata with the latest opening at Better Noida.

Moreover, with aggressive new signings of Vacation Inn Specific in India, show resort homeowners’ growing religion within the model, its providing and the excessive enterprise development within the enterprise travels within the midscale phase within the coming years.

These developments mirror Vacation Inn Specific’s dedication to increasing its presence in key markets and offering handy and comfy lodging for travellers.

Amidst all the brand new openings, signings & opening of latest property within the nation, the main target stays on delivering a high-quality, value-driven keep expertise whereas adapting to altering journey traits.

As we conclude our dialog, Vaibhav Jain’s ardour for hospitality and dedication to enhancing visitor experiences shine via.

His imaginative and prescient for the way forward for Vacation Inn Specific displays a mix of custom and innovation, making certain that the model stays a most well-liked alternative for vacationers in South West Asia. With leaders like Vaibhav on the helm, the way forward for hospitality seems to be promising.

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