A buyer of the meals supply platform Swiggy has complained a few supply expertise from the corporate on the social media platform Threads on February 12, 2025. She defined how Swiggy Instamart delivered broken items and supplied a defective coupon after complaining in regards to the service.
Following the incident, Swiggy reissued the coupon, which the client claimed to be expired.
Swiggy Instamart buyer Pushpa Singh Bhowmick in a put up on Threads wrote,
“@swiggy_instamart @shearshah l am harassed by the swiggy companies first they delivered broken items then supplied me some random coupon which by no means labored, then once more your CS staff reissued it. Once more I unable to make use of it, and now your staff is saying it’s expired!!!! I’m requesting for callback from previous 4-5 days however there’s identical customary reply. Is your staff studying my mail??? Attaching all data right here and i want instant callback (sic).”
Moreover, she hooked up screenshots of the e-mails despatched to the corporate the place she requested a refund for the broken items and listed down the chronology of occasions that led her to complain relating to the companies of the meals supply platform.
One such screenshot is the place the meals supply large has apologised for the inconvenience and issued a coupon of ₹405.
“Please settle for our honest apologies for the disagreeable expertise. You’re a precious buyer for Swiggy, and that is completely not the sort of expertise we wish you to undergo. We attempt exhausting to give you the perfect companies and worth your perspective with respect and courtesy,” Swiggy wrote.
“As per your request, we’re issuing a coupon of ₹405/-DASHTOKEN405 manually into your account for the inconvenience which you should utilize in your subsequent instamart order,” the mail learn.
“Hello Crew, it is extremely irritating that I’m chasing my refund of 405 rupees for a broken merchandise. l am unsure your buyer assist staff is studying my mails or not:
1. I’ve acquired broken product on twenty fourth dec.
2. Your cs staff issued me voucher of 405 quantity and it was legitimate until twenty fifth jan.
3. On sixteenth jan I’ve raised grievance that iam unable to see the coupon and unable yo apply.
4. On seventeenth jan your cs staff reissued identical coupon with apologies stating tech points and new dates of validation was until twelfth feb.
5. Once more i’ve tried to make use of the coupon however once more identical problem.
Now your staff is saying coupon is expired? What is that this you’ve got blocked my cash for greater than 1 month and taking all curiosity and when buyer is asking for callback once more identical customary response?”
The client shared one other screenshot that exposed that the coupon was not relevant.
