10 greatest ‘mega airports’ in North America 2025

Final month, J.D. Energy launched its annual North American Airport Satisfaction Examine for 2025.

Mega airports are outlined as these with 33 million or extra passengers per 12 months. The research measured general passenger satisfaction by inspecting their experiences throughout seven core dimensions so as of significance:

1. Ease of journey via airport
2. Degree of belief with airport
3. Terminal amenities
4. Airport employees
5. Departure/to airport expertise
6. Meals, beverage and retail
7. Arrival/from airport expertise

The 2025 research relies on 30,439 accomplished surveys from U.S. or Canadian residents who traveled via at the very least one U.S. or Canadian airport and covers each departure and arrival experiences (together with connecting airports) in the course of the previous 30 days. The research was performed from July 2024 via July 2025.

“Whereas the annual progress price in passenger quantity appears to be leveling off, we’re nonetheless seeing document numbers of vacationers move via the nation’s airports, and, for probably the most half, they’re having fun with the expertise,” Michael Taylor, apply lead for the airport research at J.D. Energy, acknowledged in a press launch.

Identical to 2024, the highest three airports stay the identical, which is not stunning, Taylor tells CNBC Make It.

“The three airports that gained carried out solidly in what I name blocking and tackling. It is about attending to the airport, is the toilet clear? Is the TSA fast? That form of factor after which a very powerful half is the meals, beverage and retail which is the most important swing issue within the research normally,” he says.

With the federal government shutdown nonetheless ongoing, air journey is being affected however hasn’t modified the satisfaction rankings of the mega airports on this 12 months’s report but, Taylor says.

His greatest piece of recommendation throughout this time is that vacationers ought to be ready to not go wherever.

“Put together to not be within the air and seeing extra delays,” he stated. “Individuals will react negatively to that, which can have an effect on satisfaction, nevertheless it’s usually pretty episodic. It does not final without end and we’ve not seen a big impact.”

The Minneapolis-Saint Paul Worldwide Airport ranked No. 1 on the listing, scoring 660 out of 1,000.

The airport is ideally positioned between Minnesota’s two main cities, Minneapolis and St. Paul.

“From begin to end, Minneapolis has a extremely good relationship with its state’s Division of Transportation as a result of signage may be very important to have airport expertise,” Taylor says.

“They’ve precise freeway indicators that let you know which terminal you are going to. That is form of uncommon in the USA. They do a extremely good job of bringing Minnesota into the airport itself.

The airport served greater than 37 million vacationers in 2024, making it the 18th busiest in North America when it comes to the variety of passengers served yearly, in keeping with MSP’s web site.

In 2023, the airport ranked as the world’s most punctual, in keeping with a report from the journey information analytics agency Cirium.

1. Minneapolis-Saint Paul Worldwide Airport
2. Detroit Metropolitan Wayne County Airport
3. Phoenix Sky Harbor Worldwide Airport
4. Dallas/Fort Price Worldwide Airport
5. Harry Reid Worldwide Airport
6. John F. Kennedy Worldwide Airport
7. Orlando Worldwide Airport
8. Miami Worldwide Airport
9. San Francisco Worldwide Airport
10. Boston Logan Worldwide Airport

The Detroit Metropolitan Wayne County Airport took the No. 2 spot this 12 months with a rating of 649 out of 1,000.

“Detroit is a strong airport. They’ve improved their meals, business, and retail, and introduced extra of Detroit into the airport,” Taylor says. “They’ve a easy setup, so it offers a sense of house, and other people get to unfold out. They’re much less careworn, and TSA does an superior job, and other people get via in a short time.”