Companies and retailers in markets reminiscent of India, Indonesia, Philippines, Malaysia, Singapore, and people serving clients on WhatsApp, can now leverage AnyChat’s AI customer support agent characteristic to enhance multichannel assist and operational workloads in buyer engagement
Mumbai, India – 12th August, 2025 – AnyMind Group [TSE:5027], a BPaaS firm for advertising and marketing, e-commerce and digital transformation, has introduced that its AI customer support agent characteristic launched in March 2025 on its conversational commerce platform, AnyChat, is now linked to WhatsApp. This characteristic was beforehand obtainable just for LINE.
In April 2025, Meta revealed that WhatsApp has greater than 3 billion month-to-month energetic customers globally. As well as, the Asia-Pacific area is house to three of the highest 5 international locations with essentially the most WhatsApp Customers: India, Indonesia and the Philippines.
With the extension of the AI customer support agent characteristic on AnyChat, companies and on-line retailers in markets reminiscent of India, Indonesia, the Philippines, Malaysia and Singapore, and every other area that has WhatsApp customers, can now leverage AnyChat to robotically deal with preliminary buyer inquiries on WhatsApp through the use of LLMs to grasp free-text messages.
For companies and retailers serving clients on WhatsApp’s huge person base, particularly these dealing with 1000’s of buyer inquiries day by day with solely human operators, integrating AnyChat’s AI customer support agent into current customer support workflows holds the potential to dramatically rework buyer assist.
In a 3-month research, between March 2025 and June 2025, finished with main international water flosser model, Waterpik, utilizing AnyChat’s AI customer support agent characteristic on LINE, Waterpik was in a position to faucet on AI to reply to 1 / 4 of all buyer inquiries.
In contrast to typical chatbots, AnyChat’s AI customer support brokers can perceive questions in pure language and generate responses based mostly on brand-approved guardrails and inputs, decreasing operational workload and eliminating the chance of hallucinated solutions.
It additionally collects key info reminiscent of order ID and buyer title, permitting human customer support brokers to take over seamlessly when wanted.
AnyChat additionally shops historic dialog information, serving to companies and on-line retailers to determine frequent inquiries and repeatedly enhance response templates.
As well as, product info (reminiscent of seasonal merchandise) will be simply up to date at any time, enabling companies to at all times present essentially the most up-to-date info to clients.
On the extension of AnyChat’s AI customer support agent characteristic to WhatsApp, Aditya Aima, Managing Director, Progress Markets; Co-MD, India and MENA, AnyMind Group stated. “For many Indian customers, WhatsApp is the primary and infrequently the one touchpoint with a model.
That’s why this integration issues. It’s not about including one other software, however about serving to companies have quicker, extra significant conversations with their clients, with out overloading their groups. It’s a small shift with the potential for actual, lasting impression.”
AnyChat is a conversational commerce platform that permits enterprises and customer support groups to drive buyer engagement throughout a number of chat platforms via a single dashboard.
AnyChat is linked with numerous messaging and e-commerce platforms, together with LINE, WhatsApp, Messenger, Instagram, Shopee and Lazada.
Launched as a standalone platform, AnyChat is now built-in into AnyMind Group’s e-commerce administration platform, AnyX, a unified platform for e-commerce analytics, retailer administration, buyer relationship administration, logistics, and extra.
Disclaimer:- This story has not been edited by SugerMint employees and offered by the company. SugerMint is not going to be accountable in any manner for the content material of this story.
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