In a serious aid for car homeowners, the Nationwide Highways Authority of India (NHAI) has simplified the Know Your Car (KYV) course of for FASTag customers to make it extra handy. Now, customers will solely have to add the entrance picture of their car—exhibiting the quantity plate and FASTag—and the system will mechanically fetch the registration certificates (RC) particulars from the federal government’s Vahan portal.
In response to the revised pointers issued by the Indian Highways Administration Firm Restricted (IHMCL), FASTag providers is not going to be discontinued for non-compliant autos instantly. As an alternative, customers might be given sufficient time to finish their KYV formalities.
If a number of autos are registered towards a single cellular quantity, the person will be capable of choose the car for which they want to full KYV, in response to the press launch.
Banks to help customers, helpline assist accessible
The rules additionally direct issuer banks to help prospects going through difficulties whereas importing paperwork. If a person encounters any situation, the financial institution should proactively attain out and assist them full the KYV course of earlier than disconnection. Prospects also can contact the Nationwide Freeway Helpline Quantity 1033 for KYV-related assist.
FASTags issued earlier than the KYV coverage will stay lively except complaints are obtained relating to unfastened tags or misuse. Issuer banks will proceed to ship SMS reminders to encourage customers to complete the method.
“The simplification of the KYV guidelines is part of NHAI’s dedication to reinforce person expertise, strengthen the FASTag ecosystem and supply a easy and seamless expertise to Nationwide Freeway customers throughout the nation,” the press launch added.
Differential toll charges for non-FASTag customers
In a separate transfer, the federal government just lately amended the Nationwide Highways Price (Willpower of Charges and Assortment) Guidelines, 2008, introducing differential toll expenses for non-FASTag customers. Beginning November 15, autos and not using a legitimate FASTag might be allowed to pay 1.25 occasions the common toll charge in the event that they use UPI for fee. These paying in money will proceed to be charged double the person charge.
“In a big step to incentivise digital funds and remove money transactions on the person charge plazas on Nationwide Highways for Non-FASTag customers, the Authorities of India has amended Nationwide Highways Price (Willpower of Charges and Assortment) Guidelines, 2008. Below the brand new rule, autos coming into a charge plaza and not using a legitimate, practical FASTag might be charged twice the relevant person charge if the charge fee is made in money,” the Ministry stated in an announcement.
