Ten states together with the Nationwide Client Disputes Redressal Fee (NCDRC) achieved disposal charges exceeding 100 per cent in July 2025, which signifies that extra circumstances had been resolved than had been filed through the month, based on the Ministry of Client Affairs, Meals & Public Distribution. In the meantime, NCDRC reported a disposal charge of 122 per cent.
Tamil Nadu, Rajasthan, different states present greater case disposal charges
Among the many states, Tamil Nadu recorded the best efficiency with 277 per cent, adopted by Rajasthan (214 per cent), Telangana (158 per cent), Himachal Pradesh and Uttarakhand (150 per cent every), Meghalaya (140 per cent), Kerala (122 per cent), Puducherry (111 per cent), Chhattisgarh (108 per cent), and Uttar Pradesh (101 per cent).
The general disposal of client circumstances throughout the nation throughout July was greater than the identical interval in 2024.
2 lakh customers onboarded
Alongside this progress, the federal government additionally highlighted the rising use of the e-Jagriti platform, launched in January 2025 to streamline digital grievance redressal. As of August 6, greater than two lakh customers, together with Non-Resident Indians (NRIs), had registered on the portal, with 85,531 circumstances filed by it this 12 months.
The platform consolidates earlier programs akin to OCMS, e-Daakhil, NCDRC CMS, and the CONFONET portal right into a unified interface. It permits customers to file complaints from wherever, pay charges on-line or offline, and monitor case standing in actual time. Options embrace multilingual assist, chatbot help, digital hearings, voice-to-text choices for visually challenged customers, and devoted modules for advocates and judges.
Current case outcomes spotlight impression
In Tamil Nadu, a client was awarded a refund of Rs 14,249 plus compensation and litigation prices for a faulty tv, whereas one other case in Thanjavur noticed a NEET teaching institute ordered to refund charges and pay compensation of Rs 5 lakh.
Whereas in Punjab, a purchaser of faulty tiles obtained a refund and compensation, and in Haryana, a client was granted a refund and compensation after buying a defective dishwasher.
In Gujarat, the patron fee directed an insurance coverage firm to reimburse a Mediclaim declare it had denied, with extra compensation.
Authorities urges wider use of platform
The Division of Client Affairs stated these developments mirror a transfer towards sooner, extra clear, and inclusive client justice, with e-Jagriti anticipated to play a central position within the coming years.
